Photo caption from left: Chief Administrative Officer, Showunmi Ola Akeem; Assistant Director (Police Services Department), Kole Doris; SERVICOM Team Lead, Mrs. Lucy Zach-Ukoh and Head (Information & Public Relations), Bolaji O. Kazeem during the Year 2024 Servicom Customer Service Week, held at the Office of the Secretary to the Government of the Federation Conference Room, Phase I, Federal Secretariat, Abuja.
By Charles Okonji
In government’s effort towards improved services delivery to Nigerians, the Acting Permanent Secretary, Ministry of Police Affairs Mr. Yusuf Abubakar Argungu has urged all the staff to go the extra mile in meeting customer needs and expectations.
Argungu made this known during the 2024 Servicom Customer Service Week held at the Office of the Secretary to the Government of the Federation Conference Room, Phase I, Federal Secretariat, Abuja.
He stated that there is need to foster synergy, collaboration, and collective efforts within the government to enhance service delivery, adding that the stakeholders seek improvement in the standard of living in line with the Renewed Hope Agenda of the present Administration.
According to him, “The significance of the Annual Customer Service Week is recognized globally to highlight the pivotal role of customer interests in service provision. It is then so important to appreciate stakeholders, partners, service providers, and clients for their loyalty and commitment to the service.”
Argungu stressed that Customer Service Week celebration calls for attention to the importance of celebrating frontline staff to boost their morale, noting that it is time to honour and appreciate the people behind the scenes, who ensure customers have the best possible experience.
The Acting Permenent Secretary commended the efforts of the National Coordinator/CEO of SERVICOM and the Department of Reform Coordination & Service Improvement of the Ministry for reinforcing the importance of efficient service delivery to Nigerians.
In his welcome address, the Director, Reform Coordination and Service Improvement department, Dr. Fabian E. Ogbu stated that the Celebration is a critical step for reflection, stressing the need to sustain citizen-focused service delivery in line with the best practices.
“It is a time for organizations to recognize and reward their employees while reminding customers of their dedication to providing exceptional service,” he averred.
Earlier, the National SERVICOM Team leader, Mrs. Lucy Zach-Ukoh appreciated the staff of the Ministry for their dedication and commitment to efficient service delivery to stakeholders despite the economic conditions of the country.
She said the theme for this year’s Customer Service Week “Above & Beyond” which denotes the idea that delivering exceptional Customer Service goes beyond the basics of addressing customer needs.
“It is about exceeding expectations and creating memorable, positive experiences,” she explained.
