Electricity

COVID-19: Ikeja Electric closes offices partially

Ikeja Electric says it will be closing its offices in the franchise network for business transactions for the next one week with effect from March 24.

It said that the partial closure was in line with the ongoing efforts nationwide to prevent further spread of the Coronavirus and protect its customers and staff.

Mr Felix Ofulue, Head, Corporate Communications, Ikeja Electric, made this known on Tuesday in Ikeja.

Ofulue said the move was part of the precautionary measures that have become necessary in order to safeguard the health of customers and staff members by limiting their exposure to COVID-19.

The company also reassured its customers that services, including supply of electricity to customers, fault clearing, online channels for purchase of energy credits and payment of bills were not affected by the temporary closure.

It said that customers could continue to make enquiries or complaints to its Customers Care Team via email, live chat or phone calls.

Also, the Acting Chief Executive Officer of Ikeja Electric, Mrs Folake Soetan, noted that the safety and health of employees and members of the public was priority to the organisation.

Soetan said that necessary preventive measures were being taken to avoid possible contact and spread of the virus.

“In line with our customers first, technology now policy, all staff carrying out essential services will continue to deliver services.

“This will be in line with globally accepted safety and health requirements, while staff carrying out non-essential services will hereby rely on our remote working channels throughout this period.

“As a responsible organisation, we hold our customers and staff in high esteem.

“So, their wellbeing and safety must be prioritised under the circumstance confronting our country and the entire world.

“The ongoing efforts to control the further spread of the COVID-19 virus is in line with the efforts of governments globally to contain the virus.

“At this point, we all need to carefully observe precautionary measures and other safety protocols stipulated by the government agencies and health organisations that will protect ourselves and loved ones from the virus.

“These involve, but not limited to, observing high hygiene by washing our hands often, using sanitisers where soap and water are not available,” she said.

Soetan added that it also include: ensuring social distancing, avoiding handshakes and gatherings, as well as promptly contacting government agencies in the event of close persons displaying symptoms of the virus.

“We are keenly following developments across the country, and the advice of our government and health institutions as part of concerted efforts to safeguard everyone and to make sure our workplaces remain safe,” she added.

Soetan noted that throughout this period, customers’ experience would not be impacted as it continues to deploy technology to provide seamless services and improved their experience.

According to her, technical operations such as fault clearing will continue; hence, all the field staff must continue to ensure that they are completely kitted for their daily operations.

 

 

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