Wakanow Limited says it has opened an experience centre in Jubilee Mall, Lekki, Lagos.
The travel agency said in a statement that it was able to scale through the COVID-19 pandemic’s heavy impact on the travel and tourism industry.
It said the pandemic heavily impacted the travel and tourism industry particularly at the peak of global lockdowns in 2020, with most countries closing their borders to non-essential travel and airlines forced to heavily reduce capacity globally.
“Wakanow was able to scale through this period due to the hybrid model of being an offline and online agency further solidified by the massive investment it has made in technology over the years enabling business sustainability through the pandemic,” the statement said.
According to the statement, Wakanow has taken the lead by opening up an experience centre in Lekki, Lagos as it positions to deliver an unparalleled immersive travel experience in a warm and relaxing atmosphere.
The Chief Executive Officer, Mr Bayo Adedeji, said, “Wakanow was able to weather the pandemic storm due to its innovative approach in the development of new complementary products and the unwavering commitment of the staff to the customers which has paid off hugely in customer retention and service uptake in the wake of travel restrictions.”
The company said it was positioned to continue supporting its customers across all channels with their travel needs as travel demand resurged.
The Chief Commercial Officer, Mrs Adenike Macaulay, said, “Wakanow is an online travel agency also with extensive offline presence with over 30 travel centres across Nigeria, Ghana and Dubai.
“We meet our customers’ travel needs across multiple touchpoints, wherever they are. We continue to expand our product portfolio and service offering as we aim to be their indispensable and trusted travel companion exciting them with travel deals, packages, and services that are unobtainable elsewhere.”
