Ikeja Electric, one of the power distribution companies, says it has unveiled a messaging solution that offers real-time customers complaints resolution and 24-hour customer support service.
The company disclosed this on Tuesday in a statement titled ‘Ikeja Electric launches WhatsApp chatbot to optimise service delivery, complaints resolution’.
It said the IE WhatsApp Chatbot would augment its existing customer touch points and “is available to receive multiple queries and promptly respond with relevant information to various customers at the same time.”
The Head of Corporate Communications, Ikeja Electric, Felix Ofulue, said the Disco decided to deploy the service as part of its major push to deliver an optimum quality customer experience through technology.
“Our goal is to ensure that our customers are able to reach us on WhatsApp as an easy medium of communication and to ensure we meet our target of delivering excellent service,” he said.
According to him, the IE has over 800,000 customers within Lagos metropolis, and it has become imperative to introduce the WhatsApp channel to augment other existing customer touch points.
