By Thompson ABISOLA
The Eko Electricity Distribution Company (EKEDC) says it will attain a 100 percent complaints resolution before the end of the year.
The company’s Chief Legal Officer, Mrs Wola Joseph-Ojoye, said this while briefing newsmen on its forthcoming Customer Service Week commencing nationwide on Oct 1.
According to her, Eko Electricity currently stands at 82.3 per cent in customers’ complaints resolution.
She said that the company was rated high in metering and billing efficiency in the 2018 first quarter report of the National Electricity Regulation Commission (NERC).
Joseph-Ojoye said that the company was currently the lowest in terms of Aggregate Technical and Consumer loss, adding that newly acquired smart meters would be rolled out soon.
She said that EKEDC was constantly doing its best to ensure effective delivery in spite of constant pipeline vandalism which had affected power generation and resulted in transmission constraints.
Joseph-Ojoye said other challenges included by-passing of electricity, energy theft as well as stealing of cables and tariff.
She said that the forthcoming Customer Service Week , with the theme – ”Experience Happens Here’’ – would afford customers the
opportunity to have all their complaints addressed.
The six-day programme would include feeding of 500 people in poor communities within its license area and creating awareness on the
importance of the customer service week.
Others include random phone calls to customers, thanking them for their patronage as well as celebrating some officials that met or exceeded targets.
Head, Customer Service Department, Ms Iyiola Ezichi, urged customers to always use the various medium of communications on the social media to get their complaints addressed.
