We receive some 1,000 complaints weekly, says FCCPC CEO
By Shile GIWA
The Federal Competition and Consumer Protection Commission (FCCPC) says it now receives some 1,000 complaints weekly — up from between 700 and 1,000 it was receiving yearly in the past.
The Chief Executive Officer, FCCPC, Mr Babatunde Irukera, said this at a media engagement on Tuesday in Lagos.
Irukera said that the sharp increase was a reflection of the high level of awareness creation and consumer confidence in the agency.
‘’This shows that our role is becoming more visible, consumers are beginning to know their rights.
“A recent perception index showed that the council has come become more responsive.
” I also think we have succeeded in inspiring the workforce in becoming more efficient and resolving more complaints.” he said.
According to him, the agency has fast-tracked the turnaround time of handing and resolving complaints.
The FCCPC chief said there was need for a sustained media collaboration in the campaign for the protection of rights of Nigerian consumers.
He called on the media to make regulatory agencies accountable in ensuring consumer’s rights are protected.
Irukera said the media was crucial in his administration’s priorities, because of its ability to enhance propagation of consumer protection right in Nigeria.
‘’ We want the media to hold us accountable. We want you to engage us always, and you are the one that will enforce marriage between regulatory bodies, to ensure that things work out.
“We want you to analyse us, engage us, advise us and put us under pressure for the benefit of the nation,’’ Irukera said.
He said that media input was necessary as many Nigerians were beginning to know their rights and ways to enforce it.
” We need pragmatic collaboration with the media to change the society and make the difference in consumers’ lives.
“The media has roles to play in the campaign to promote consumer protection and awareness; and should modify business behaviours in favour of the citizens,” he said.
