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Service Delivery: FAAN, Presidential Committee partner on capacity building for stakeholders

The Federal Airports Authority of Nigeria (FAAN) and the Enabling Business Environment Secretariat of the Presidential Enabling Business Environment Council (PEBEC) have organise a training program for frontline officers of major stakeholders at the airports.

The General Manager, Corporate Affairs, FAAN, Mrs Henrietta Yakubu, made this known in a statement issued on Wednesday in Lagos

Delivering the welcome address, the Managing Director, FAAN, Capt. Rabiu Yadudu enjoined participants to always display the highest level of discipline and professionalism in the line of duty.

Yadudu said the training was part of the ongoing efforts to improve on the quality of service delivery at the nation’s airports.

“The training program is aimed at continuous sensitisation of the stakeholders and building capacity for airport personnel.

“This is on the need to always give the best quality services possible to passengers and other airport users”, he explained.

The managing director added that airport officials were ambassadors of the nation, and should see and conduct themselves in like manner.

Yadudu, therefore, reminded participants that as heads of their various agencies, they were expected to take the message back to their personnel in the interest of the nation.

He noted that the Federal Government was taking seriously issues of extortion and corruption at the nation’s airports.

Yadudu warned that any official caught perpetuating any untoward act will henceforth be apprehended and sanctioned accordingly.

He said in the past week, a similar programme was held with the Special Adviser to the President on Ease of Doing Business, the Regional General Manager, NAIA, and other top airport officials in attendance was held at the Nnamdi Azikiwe International Airport, Abuja.

In her remarks, the Special Adviser to the President on Ease of Doing Business, Dr Jumoke Oduwole noted that inefficiency and corruption were the banes of the socio-economic development in the nation.

Oduwole charged participants to shun indiscipline, corruption and extortion, as such acts are capable of tarnishing the image of the nation.

She encouraged participants to embrace ethical behaviour, personal values and pride.

The News Agency of Nigeria (NAN reports that the training program was attended by the Regional General Manager, Murtala Muhammed Airport (MMA) Mrs Victoria Shin-Aba.

Others are the Comptroller of Immigration MMA, the Controller of Customs, MMA, the Commissioner of Police, Airport division, the Deputy Director of State Security Services, MMA, amongst other top officials at the Murtala Mohammed Airport, Lagos.

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