The electricity consumers at Itire, Lawanson, Idi-Araba and Mushin, Lagos, have tasked Eko Electricity Distribution Company to improve its service delivery.
A statement said the residents made the demand to the DisCo during an engagement forum on recently in Lagos.
However, the statement quoted the spokesperson of the company, Godwin Idemudia, as saying that the management of EKEDC was committed on establishing a closer relationship with customers.
“The purpose of the town hall meetings is part of our continuous engagement with our customers to let us know how we can serve them better by listening to their challenges. The management is keen on establishing a closer relationship with customers across our network, hence the engagement forums. This is the third engagement forum since this administration”
Meanwhile the Managing Director and Chief Executive Officer of EKEDC, Dr Tinuade Sanda, assured customers that the company would do better in meeting their expectation.
Sanda, who was represented at the event by the Chief Finance Officer, Mr Joseph Esenwa, said, “It is obvious that the electricity industry is going through numerous challenges that are even beyond the capacity of the DisCos, which are causing setbacks to power supply. As the face of the power industry to the consumers, it is essential for us to actively engage our customers on platforms such as this to identify their problems and provide solutions.”
Also speaking, the Chairman of Customer Consultative Forum in Mushin, Afeez Lawal, requested the DisCo to provide more prepaid meters which, according to him, was the solution to the menace of estimated billing to customers.
In his account, Mr Lawal Musa, representing Idi-Araba community, charged Eko DisCo to replace the deteriorated poles and wires that were preventing adequate power supply and causing safety hazards.
While addressing the complaints, Sanda, explained to the customers that inadequate gas supply, low power generation, system collapse, and vandalism had contributed to the drop in power supply, and they are not peculiar to only EKEDC.
She, however, assured that the company was currently working with the other industry stakeholders to ensure these challenges were reduced to the barest minimum.
“We are upgrading our distribution infrastructure across our network with a loan from the Central Bank of Nigeria. The network improvement projects may not be going as quickly as you had anticipated but I can assure you that we will get to your areas.”