COVID-19: IBEDC assures customers uninterrupted services
The Ibadan Electricity Distribution Company (IBEDC) has restated its commitment to ensure regular power supply in the event of a national shutdown due to COVID-19.
Mrs Angela Olarenwaju, Head, Branding and Corporate Communication of IBEDC said this in a statement on Wednesday.
Olarenwaju said the company’s statutory duty would not be crippled by the pandemic.
According to her, the management is prepared to service its esteemed customers through various online platforms for payment, vending of power and resolving customers’ complaints.
She said the company in its bid to help prevent the spread of COVID-19, was scaling down people’s presence in business locations to limit physical interaction between employees and customers until the situation improves.
According to her, the management particularly instructed all Customer Relationship Officers, Commercial Line Workers and any other employee that interface with customers to stop their activities immediately until they are well equipped to handle the situation.
“Similarly, gloves, hand sanitisers and medical masks have been distributed across our franchise to ensure the safety of all the staff on essential duties who cannot work remotely.
“IBEDC management is therefore, strongly recommending that customers should call the customer care number 07001239999 to report faults and make enquiries.
“They should make use of our hassle-free payment platform such as www.festwallet.com, www.quickteller.com,USSD,M cash, transact or visit www.ibedc.com for more options,” she said.
Olarenwaju said this was to further reduce physical contact in order to comply with the social distancing prevention protocol.