Protocol experts seek better service delivery
Newly inducted members the Association of Certified Protocol Practitioners in Nigeria (ACPPN) during their 2026 Congress on Saturday in Lagos
The Association of Certified Protocol Practitioners in Nigeria (ACPPN) has called for stronger service delivery, describing protocol as a key driver of national development.
Speaking on Saturday at the association’s 2026 congress in Lagos, ACPPN President, Mr Michael Ikinbor said protocol helped institutions function with order, clarity and purpose.
The congress focused on advancing excellence in public administration, corporate institutions, diplomacy and technology through improved protocol practice.
Ikinbor said maintaining protocol standards would strengthen institutions and support Nigeria’s broader development goals across public and private sectors.
“Protocol cuts across public administration and corporate environments, enhancing credibility, trust and sustainable partnerships.
“This requires not only technical competence, but also a sustained commitment to excellence, integrity and continuous learning,” he said.
Former Foreign Affairs Minister, Gen. Ike Nwachukwu (rtd.), said diplomacy depended on proper service delivery and disciplined protocol systems.
Represented by Tunde Sodipo, a former chief of protocols to the President, Nwachukwu warned that protocol failures could damage sensitive diplomatic negotiations.
“A seating error or breach of precedence can derail months of delicate negotiations,” he said.
He described protocol officers as “shock absorbers” who prevent friction between sovereign interests and institutional powers.
“Investors do not just look at our laws; they look at our systems. A well-executed summit signals that Nigeria is a sophisticated and organised partner,” he said.
Nwachukwu urged practitioners to embrace technology while preserving professionalism in modern diplomatic engagements.
“Whether using AI for guest lists or encryption, the core must remain incorruptible professionalism,” he said.
Mrs Mavi Isibor, founder of Poise Nigeria, said leaders must obey the systems they create.
“Power must follow structures, respect speaking order and relinquish unnecessary privileges,” she said.
She warned that protocol would collapse when influential people bypass established procedures.
“The moment a leader ignores process, everyone learns protocol is optional,” Isibor said.
A former diplomat, Mr Safiu Olaniyan, said protocol officers must be knowledgeable and courageous in dealing with authority.
“You need to look at power and tell the truth respectfully for protocol to function effectively,” he said.
Olaniyan said clarity, consistency and accountability remained essential for effective protocol practice.
Mr Steve Onwuka, Chief Protocol Officer at ECOWAS, described protocol as the glue holding Nigeria’s diversity together.
“When protocol works, meetings produce decisions, visits produce investments and ceremonies produce pride,” Onwuka said.
He said protocol should be seen as critical infrastructure rather than a ceremonial responsibility.
65 new members were inducted into the association during the congress.
