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Subscribers urge telecom operators to improve services


Subscribers of telecommunication networks in the country have called on the operators to improve their services to give subscribers value for their money.

Some of the subscribers said on Thursday in Abuja against the backdrop of complaints from subscribers of incessant drop calls and poor data services.

They decried the situation and called on the service providers to urgently address the “unwholesome practice’’.

Mrs Yinka Adeyemi, a civil servant, an MTN subscriber said for some months she had been experiencing drop calls and her data service had not been effective.

Adeyemi said because of the problem she experienced with MTN’s data, she had to change to another network.

“I was using MTN before but due to the poor services I have been experiencing with my calls and data, I had to change to another network.

Miss Mary Odinika, a stylist said she subscribed to MTN for her data, adding that she also had to change to another network because of poor services.

“Although the network is fast but the only problem I encounter is with the data because it runs out fast.”

Mr Jude Okafor, an engineer said he uses 9mobile for his data “because it is fast but the network my area is not very stable.”

“I use 9mobile for my data though it is fast when browsing but the network sometimes is not stable.’’

Mrs Irene Osarodion, a business woman said she uses her phone to do her business so she needed fast data service.

“I have used almost all the networks for data but my appeal to the telecom operators is to ensure that they improve on their services to give subscribers satisfaction for their money,’’ she said.

Another subscriber, Mr Joesph Abah, a Corp member said he subscribes to Airtel for calls and data services, adding that “sometimes the network is slow but the network provider can improve on their services.’’

The Federal Government recently took further steps to protect telecommunication consumers against unwholesome practices of telecommunication providers in the country.

In view of this, a nine man Joint Investigative Committee (JIC) was inaugurated by Mr Sunday Dare, the Executive Commissioner, Stakeholders Management, Nigerian Communications Commission (NCC) to investigate consumer complaints.

The committee was formed to also respond to a resolution by the National Assembly requiring investigation and remedial measures on grievances by consumers.

All efforts to get the reaction of some of the network providers were not successful as they declined comment.


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