The management of Ibadan Electricity Distribution Company (IBEDC) says its customers can now vend and pay electricity bills with ease across its franchise after the difficulty experienced on Nov.13.
Its Chief Operating Officer, Mr John Ayodele, in a statement on Thursday, said the vending downtime was due to a major lightning strike at company’s head office which severely damaged many of its communication and IT infrastructure.
Ayodele, while apologising to customers for the inconveniences and delay experienced, said that IBEDC had a downtime of about one day which led to panic buying by customers.
According to him, this subsequently spiralled into the backlog seen over the weekend to early this week.
“To ensure the backlog was quickly resolved, the company extended its working hours and upgraded its IT infrastructure to accommodate the increased traffic both at our physical offices and via online.
“The company throughout this period communicated and empathised with its customers on traditional and social media allaying their fears and discouraging panic buying.
“Once again, we apologise and reassure customers that all our payment channels are fully functional now,” he said.
Ayodele also appealed to customers to continue to take advantage of alternate payment channels including online at www.ibedc.com, bank branches and USSD to reduce wait time.
