Ethiopian Airlines passengers have commended the management of the airline for the level of quality service delivery on its inaugural flight into Houston, U.S., from Lome, Togo.
Some of the passengers who spoke during the launch of Ethiopian Airlines’ inaugural flight into Houston on Monday.
They expressed confidence that the airline in no distant time would compete favourably with its existing competitors on the route.
Mrs Vera Obeng-Konadu, an Immigration Officer from Ghana, commended the management of Ethiopian Airlines for initiating direct flights from West Africa to Houston, saying that it would save passengers the stress of long transit hours.
Konadu said: “The aircraft is clean, modern and comfortable. The cabin crew is courteous and welcoming.
“I like the lovely reception and the in-flight entertainment. We were also served with lovely delicacy.”
A Nigerian, Mr Ogolo Ikhide, who also boarded with his family, expressed satisfaction with the new direct Ethiopian Airlines’ flight to Houston.
Ikhide said: “It’s indeed a good business strategy for the airline.
“It’s a fantastic airline with customers’ satisfaction. l encourage everybody to fly Ethiopian Airlines direct to Houston.
“I hope subsequent flights to Houston will be as decent, enjoyable and customer-friendly as this inaugural flight.
“They started well and l would advise them to keep it up and also make it affordable.”
Mr Yaregan Menigiqu, an Engineer from Ethiopia, told NAN that the newly-introduced direct flights to Houston would go a long way to save Ethiopians the stress of going through the long routes.
Menigiqu said that the management had added new aircraft and new destinations, making it easier for all Africans to fly from their destinations at ease.
“As an Ethiopian, I am extremely happy that the airline is growing day by day and all Africans are equally happy with the new routes,” he said.
Mr Mawunyega Dossah, a Ghanaian, said that the airline was a bit cheaper compared to other airlines, saying that it had saved passengers some money.
Dossah also commended the orderliness of the aircraft with professional experience of handling passengers.
According to him, l used to pay over 1,500 dollars to Minnesota in United States but in this flight, l paid less than 1,300 dollars.
“I will advise them to keep the standard and professionalism in the business in order to thrive.
“Customer satisfaction is key and l hope this will not drop as they go along,” Dossah said.
Solomon Touret, a Businessman from Addis Ababa, advised the management of Ethiopian Airlines to maintain its standard in terms of customer services and effective communication.
Touret said the ticket was affordable and cheaper compared to other airlines plying the route.
“I used to pay 32,000 Ethiopian currency (Ethiopian Birr) to United States but on this flight, l paid 28,000 Ethiopian currency, which is a moderate price.
“Ethiopian Airlines is me because l am an Ethiopian. I believe in my country and everything that is good for the development of Ethiopians,” he said.
Chimeze Okoronkwo, a Nigerian who works in a logistics company, urged the management of Ethiopian Airlines to upgrade their customer services in terms of attending to customers and information dissemination.
Okoronkwo said that the development was fantastic and interesting, saying that it was the first flight from West Africa that plied Houston directly within 12 hours.
“I am satisfied with their customer service and entertainment. I will give them 95 per cent,” he added.
Florence Bih, a Cameroonian based in U.S, advised the management of Ethiopian Airlines to maintain a customer-friendly operational standard.
Bih, a teacher in U.S. said the airline had given Africans a face in the international community.
She said: “It’s a great development for Africans. We should all come together as Africans to support the organisation.
“Their service is excellent on this inaugural flight and l hope they keep it up.
“I hope they will not be carried away with their operations and increase price arbitrary subsequently.”
About 450 passengers from West Africa, who boarded the ET 546 flight to Houston, celebrated the inaugural flight at 37,000 feet above sea level at Cape Verde with the management of Ethiopian Airlines.
