The Nigerian Electricity Regulatory Commission (NERC),has disclosed that it is working on ways to monitor the quality of service of power supplied to customers.
Mr Nathan Shatti, the NERC’s Commissioner, Finance and Management Services, who disclosed this at the commission’s virtual town hall meeting, also said NERC was also working on ways to check the number of interruptions on power supply and much more, adding that this might take a while but it would be done.
He reiterated that a customer must be metered within 10 days of payment for a meter.
According to him, failure of the DISCOs to meter a customer after 10 days of payment negates regulation.
“However, customers must ask the DISCOs for availability of meters before making payment,” he said.
Shatti said that NERC was working seriously to ensure that the issue of estimated billing was over.
“Hence the commission is working hard to ensure all customers are metered. We want to get out of estimated billing that is why we are talking so much about meters. We are working with other stakeholders to ensure mass metering as this is very important to everyone,” he said.
