Ikeja Electric Plc says it has upgraded the mobile app to include cutting-edge features that enable customers to access services with ease in a bid to enhance customer experience and deliver better service.
It described the upgraded app as a multi-functional app designed to allow customers make enquiries, check and pay bills, report/resolve complaints, and promptly contact customer care representatives.
According to the power firm, the app also offers live chat and account management functions.
Speaking at the unveiling of the upgraded app on Tuesday, the Chief Executive Officer, Ikeja Electric, Folake Soetan, said, “The latest IE Mobile App is a demonstration that our company is forward-thinking, innovative and customer-centric.
“We are a vibrant brand. We are bold and excited to always aim for greatness in order to bring development to the power sector.
“We dare to consistently improve our services in order to improve customer experience and achieve better results.”
She said the app would give customers seamless access to the company’s services with convenience and enrich their experience.
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Soetan said, “This is a testament that the management and staff of Ikeja Electric continuously yearn to deliver quality services and ensure direct access to us through various channels in line with our mantra, ‘Customer first; Technology now.’”
According to Soetan, the upgraded app is easy to use and makes transactions seamless.
She said part of IE’s goal was to continue to use technology in delivering quality customer experience.