Electricity Featured

Electricity market records 31 deaths

In the Fourth Quarter of last year, the total number of incidents was 40 – 9 injuries and 31 deaths, it was learnt yesterday.

This has prompted the Nigerian Electricity Regulatory Commission (NERC) to investigate the reported incidents to understand the causes as well as meting out relevant actions against the licences (where applicable).

The NERC “fourth quarter 2021 report,” stated that the commission has intensified efforts to implement various safety programmes aimed at eliminating accidents.

“In 2021/Q4, the total number of incidents was 40 – 9 injuries and 31 deaths.

“Compared to the 49 incidents recorded in 2021/Q3 -9 injuries and 30 deaths,” it added.

It added that 222,639 electricity customers flooded the 11 electricity Distribution Companies (DisCos) with complaints in the fourth Quarter of last year.

The energy distributors were able to resolve 211,436 of the complaints.

The report said average resolution rate recorded during the period was 95.39 per cent, stressing that compared to the previous quarter, the number of complaints received, number of cases resolved and average resolution rate changed  by -24,479 (-9.91), -25,547 (-10.71per cent) and -0.89pp.

NERC noted that Eko and Yola DisCos had the highest (37,033) and least (1,725) number of complaints representing 16.63 per cent and 0.77 per cent of the total complaints.

In comparison with the previous quarter, said the report, said the report, Enugu, Kaduna, Ibadan and Jos DisCos experienced increased customers complaint by 3,540 (+17.02 per cent) 2,171 (+24.49 per cent), 1,022 (+11.51per cent) and 234 (1.77 per cent).

Continuing, the report said: “The most frequent complaint topics in 2021/Q4 were metering, service interruption, and billing – they accounted for about 58.83 per cent of the total complaints received.

“Of the 222,639 complaints received, 53,048 were on metering, 38,526 were related to service interruption, and 39,386 were billing-related.

“This set of complaint categories also accounted for 60.26 per cent of the complaints in 2021, which shows that they continue to be the major concern of customers.”

The report however stressed: “the commission is introducing initiatives to address these major customer pain points. For example, on the issue of metering/billing, the commission is finalising the process that will allow it independently verify whether DisCos are complying with the capping regulations that have been put in place to protect unmetered customers from overbilling. The process also involves a revised methodology and frequency of calculating allowable caps to reflect the quality of supply which customers have experienced in the preceding months.”

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