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Don’t ignore customers’ complaints, PCC urges MTN

By Meletus EZE

The Public Complaints Commission (PCC) has called on telecommunication giant, MTN not to ignore customers’ complaints about its services but should treat them with dispatch.

Commissioner in charge of PCC, Mr Samben Nwosu, in Anambra made the call when he received MTN officials in his office on Friday.

The MTN management staff included Mr Emeka Aririele, Zonal Manager of MTN (Awka and Owerri) and Mr Efosa Omokaro, the marketing manager in the zone.

Nwosu said the PCC would enable MTN resolve matters which were within its capacity but will not be hesitant to ensure that grouses of Nigerians about the company were addressed.
He commended the officials for their visit and noted that there was need for them to build a synergy that will enhance customer satisfaction and also help them achieve their organisational goals.
He said MTN should partner PCC towards actualising its ombudsman role of delivering good administrative justice and social stability in the country.
“There are areas we can put our partnership to work, these include exchange of complaints which are lodged with the commission but have peculiar undertone.
“When we refer these complaints to you, treat them with utmost dispatch and don’t sweep them under the carpet, again whenever we make inquiries please respond timely to enable us resolve the issues speedily.
“It will be appreciated if MTN Nigeria will extend its Corporate Social Responsibility (CSR) from time to time as we administer and deliver our services to the public,” he said.
Responding, Aririele said MTN will continue to deliver services according to best international practices adding that customer satisfaction was a priority for the company.
He said the partnership request of PCC fell within the company’s CSR span and that he would report to the board for necessary decision and action.

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